Training & Software Support

This module focuses mainly on the usage and installation of the AVL AST software tools.

Standard Software Training

Standard training courses are provided and performed by AST using standard training material and calculation models. AST offers basic and application training modules.
Training courses are available for each AVL AST software product and are described in the AST Training Programme.

Trainings are provided in Graz, at AVL affiliates or on-site at customer.
General training language is English or local language at AVL affiliates.
Register at the AVL Skills Center, after which you will receive a Confirmation Form. Complete and return this form by fax at least 1 week prior to the start of the course.
The fees for scheduled trainings depend on the product. Training fee will be invoiced, unless it is included in the license order form.
Cancellations must be made in written form 1 week before the start of the course.

Training at AVL Graz

Training courses will take place at

AST Headquarters
Alte-Poststraße 152
A-8020 Graz
Austria

AST will organise accommodation for customers, if requested.
At AVL affiliates arrangements are to be made with the affiliates.
Training courses held in Graz have the additional benefit for customers to get in contact with various application engineers from AVL.

Training at Customer’s Site

On-site training will be held by one engineer from AST. The customer is asked to provide a training room with equipment and necessary hardware.
Software should be pre-installed by the customer. Additional licenses during the training can be provided by AST.

Non-Standard Software Training

AVL AST offers also non-standard trainings for specific customer interest and based on customer models as training-on-the-job.

Such training courses are treated as separate projects. Content, duration and price will be defined individually according to the specific needs and requests. A separate project proposal will be given by AVL AST

Software Support

The software support at AST is organised according to the AST Customer Support Process (CSP). The basic process of the CSP describing the information flow from customer to support and development is as follows:

Important definitions of the CSP are:

Local Support