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Enjoy the transformed support experience

AVL Digital Interaction

High levels of equipment availability throughout the test field

Technological innovation is accelerating, and the challenge for automotive testing laboratories is to keep up with this rapid rate of change. They must achieve and maintain high equipment availability throughout the test field, not just to remain current, but also to optimize return on investment.

Also, inefficiencies occurring in business-to-business interactions and communications while working with equipment suppliers and industry partners need to be addressed. To implement fast and sustainable solutions, these interactions must be improved. Clear and open communications methodologies can only benefit testing and development activities.

New Horizons

AVL Digital Interaction enables you to make full use of the digitalization process, and also integrates ERP and CRM systems into complete web-based solutions. The speed of information exchange, transparency of communicated data and the functionality on offer boost efficiency and help to optimize development processes.


AVL Case Management

Providing an online portal for the support of all AVL testing equipment, AVL Case Management gives the customer convenient and direct access to the AVL organization. This ensures the efficient handling of service cases. Single-source- and fact-based communication as well as dashboard-based reports provide clarity and help to avoid redundancies. The increased transparency created by a comprehensive case overview and the traceability of records raises the level of confidence in the support process even further.

AVL eShop™

The AVL eShop™ provides convenient and free online access to essential information on the in-use support of AVL testing equipment. Intuitive functions enable customers to access support-related information, order parts online, track shipments, and contact AVL with qualified inquiries. The increased possibility for self-help empower users to shorten the time-to-solution and creates confidence for the work with AVL testing equipment.

Find more details below. For further information, please contact your local AVL Sales or Service representative.