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AVL Customer Services – Experience the Added Value.

Efficient and reliable operation and application of automotive test equipment with comprehensive Services: Maintenance, Part Management, Repair, Training and Support.

AVL Customer Services ClipMaintenancePart ManagementRepairTrainingSupportService Level AgreementsIntegrated Resident ServicesApplication Services

AVL Solution

AVL Customer Services represents a worldwide network of service centers comprising of hundreds of qualified service employees. Global standards, proven processes and an IT infrastructure ensure professional and high quality services. Individual service packages are tailored to meet customers’ requirements.

Your Benefits

  • The value of both Software and Hardware is secured through systematic maintenance 
  • High system availability by means of customer-specific spare part solutions
  • Minimized downtimes by combining On-Site Repair, Factory Repair and Rental Services
  • Safe and consistent operation and short start-up phases due to well-trained staff and customized support
  • Efficient implementation of new testing tasks and new testing methodologies by Application Services

AVL Services for Equipment and Staff combined with Service Contracts help to achieve high quality, efficiency and profitability in the fields of automotive testing.


Global Presence and Service Quality
AVL operates a worldwide network of service experts. More than
600 service employees in the field are ready to assist our customers
in more than 50 locations. Fourteen hotlines also guarantee our
customers access to professional support.

Software/Hardware CARE
AVL CARE controls services in more than 1 200 testbeds. A CARE
service level agreement with clearly defined performance criteria
guarantees the efficient operation and maintenance of software and
hardware. We provide you with fast and direct access to expert support
with our AVL CAREline™ team.

Integrated Resident Services
Our customers benefit worldwide from a permanent on-site AVL team
at their test facilities. Maintenance, support and operation of more
than 900 testbeds is carried out by resident AVL teams. AVL also operates
more than 150 of its own testbeds at 14 different locations.

Application Services
AVL supports you in increasing efficiency and testing effectiveness.
Using the right calibration methodology and infrastructure can
reduce the testing time by more than 70 %. A tailored service concept
can boost utilization rates to > 80 % and technical availability to
> 97 % due to AVL’s combined know-how in testing and engineering.

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General | Februar 2014