/ 225 Support AVL customers are provided with comprehensive assistance during daily operation in order to make the most of their testbed systems. START-UP / OPERATION SUPPORT Powertrain and vehicle test facilities have to be productive to adhere to the expected time schedule in development and testing. The operation phase starts after commissioning the test equipment and staff training. Especially during ramp-up phases of test facilities, the required learning times can result in capacity shortages and inefficiency. With the Start-Up/Operation Support running, test facilities are optimized and temporary capacity shortages are bridged. Therefore, productive operation is achieved earlier and usage is increased in a sustainable manner. HELP DESK SUPPORT Help Desk Support is provided as AVL Hotline or AVL CAREline™. Users can communicate with the service organization using the AVL Hotline. Product-specific or general topics of daily operation are recorded and handled by the AVL service organization. The AVL CAREline™ offers direct access to experts, and the specific contact persons are adapted to the customer’s organization. Specially trained employees resolve queries within contractually guaranteed response times. BENEFITS AT A GLANCE • More efficient procedures and shorter ramp-up phases by means of Start-Up/Operation Support adapted to the needs of the customer • Improved usage of tool capabilities and efficient realization of test procedures by expert support during system parameterization • Optimal flow of information and quick problem resolution due to clearly defined contact persons Specialized assistance when you need it most.
Solutions Katalog 2015_E
To see the actual publication please follow the link above