AVL CARE™ CONNECTING WITH CUSTOMER OBJECTIVES. / 244 SIMULATION SOLUTIONS TEST SYSTEM SOLUTIONS Electrification Battery Test Systems E-Motor Test Systems Power Electronics Test Systems Component Test Systems MBD on the virtual testbed Engine Test Systems End of Line Test Systems Real Life Test Systems Driveline Test Systems Fuel and Lube Test Systems Emission Test Systems and Certification Vehicle Test Systems Racing Test Systems TESTING EQUIPMENT SIMULATION TOOLS TESTING TOOLS CUSTOMER SERVICES Fix Maintain Use Optimize AVL CARE™ Application Services Integrated Resident Services References TESTING EQUIPMENT SIMULATION TOOLS TESTING TOOLS CUSTOMER SERVICES The content and level of services in an AVL CARE™ agreement are defined between AVL and our customers according to specific objectives. The agreed services are easily accessible and their performance can be monitored using measurement indicators, showing objectives are achieved. This makes planning easy and reduces costs. The focus of the agreement is on the support by the AVL CAREline. CARE customers have clearly assigned contact persons with guaranteed expertise and defined response times, resulting in quick solutions in case of problems. SOFTWARE CARE Software-related service level agreements typically include software maintenance and software subscription, guaranteeing access to the latest software and functionality. Upon customer request, the agreement also includes installation services as well as the required services for performing software upgrades. HARDWARE CARE Hardware-focused service level agreements contain the maintenance and repair of measurement devices and testbeds, as well as customer specific spare parts solutions. High technical availability of the systems, best measurement result quality as well as continual and professional support of the installed testing equipment are ensured. Scalable commercial frame conditions (ranging from delivery-related billing to all-inclusive solutions also including unplannable service visits and spare part needs) provide a high degree of flexibility in designing service level agreements. Benefit from more time for your core competence BENEFITS • Efficient use of software and devices thanks to quick and solution-oriented support by product experts (AVL CAREline) • Uniform software levels ensure that test operation is optimized for the application • Hardware and software value protection through regular maintenance work • Reduced ongoing operating costs through plannable services, product experts and high-volume scaling effects
Solutionskatalog2016_EN
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