/ 247 AVL Customer Services – Experience the Added Value. REFERENCES Global Presence and Service Quality AVL operates a worldwide network of service experts. More than 700 service employees in the field are ready to assist our customers in more than 50 locations. Fourteen hotlines also guarantee our customers access to professional support. AVL CARE™ AVL CARE™ controls services for more than 1,400 testbeds. A CARE agreement with clearly defined performance criteria guarantees the efficient operation and maintenance of software and hardware. We provide you with fast and direct access to expert support with our AVL CAREline team. Integrated Resident Services Our customers benefit worldwide from a permanent on-site AVL team at their test facilities. Maintenance, support and operation of more than 900 testbeds is carried out by resident AVL teams. AVL also operates more than 240 of its own testbeds at 17 different locations. Application Services AVL supports you in increasing efficiency and testing effectiveness. Using the right calibration methodology and infrastructure can reduce testing time by more than 70%. A tailored service concept can boost utilization rates to over 80% and technical availability to over 97% due to AVL’s combined know-how in testing and engineering.
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