In case of an unexpected breakdown, AVL offers a range of services to minimize downtime by restoring equipment to its full functionality as quickly as possible – while providing alternative solutions in the meantime. If it’s not possible to repair your equipment on site, we offer off-site factory repair at certified repair centers, as well as rental equipment.

A flat-rate pricing system is available for most products and services to ensure easy cost planning. In more complex cases, cost and duration will be quoted separately. Pre-agreed rates may be detailed in a Service Level Agreement, and parts are charged at their list prices.


AVL On-site Repair

When a breakdown occurs, certified AVL service engineers provide an accurate and prompt error diagnosis. Each on-site repair is concluded with a service report documenting the work carried out, the parts exchanged and the possible root cause of the breakdown. With check-out tests conducted to ISO 9001 and VDA 6.4 standards, our customers can take confidence in the repair work carried out.

If necessary, reaction times can be guaranteed within a Service Level Agreement. In this case, the engineer will be on site within an agreed time period.


AVL Equipment Rental

Should you require a replacement device while your equipment is being repaired, maintained or calibrated, AVL has a rental pool of its standard measurement instruments. This is a cost-efficient way of ensuring productive operation.

Rental equipment is available for the duration of the service assignment. Pick-up and commissioning services are can also be provided on request.

For further details about our AVL Hardware Repair services, please contact your local AVL Service Organization.