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Privacy Statement

The privacy of every one of our customers is important to AVL.

Public Areas of the AVL Website
Anyone may visit the public area of the AVL website www.avl.com without disclosing personal data (name, address etc.). Personal data is only requested by AVL if it is needed to optimize the services provided to you. The purpose of collecting personal data is to make it possible for you as an AVL website user to adapt it to your own personal needs and to provide you with information, if required, on specific topics, also by eMail. The objective is also to make it easier for you to take part in competitions, use the services of the communities (e.g. forums, chats) and purchase products from the AVL website.

Protected Areas of the AVL Website
Only registered users are permitted to access the password-protected area, i.e. the AVL Extranet. Where the General Terms of Business for Sales on the Internet or special Separate Agreements for the various services contain information relating to data acquisition, such special conditions take priority over this Privacy Statement.
AVL treats personal data provided by you online according to the principles enumerated below.

1. Disclosure and Transparency
The privacy statement explains how AVL treats personal data and informs you about AVL's data protection policy. Customers can make relevant inquiries, obtain specific information and order services and/or purchase products at the AVL websites. To be able to supply such services, AVL needs information about your identity, how to contact you and information to make the transactions possible, including the use of credit cards. It is AVL´s aim to constantly improve the present websites and to orient its products and services to customers' requirements. To help us to achieve this aim we ask you to voluntarily supply us with detailed information about your field of work and activities, information about what you expect from and your assessment of AVL products and services, your general opinion of how the AVL websites are developing and the possibility of our contacting you.

2. Intended Use of Cookies
A cookie is a small file which is written to your hard disk by certain websites that you visit. A cookie can only contain the personal information that you yourself have volunteered. Under no circumstances are cookies able to read hard disks or to read cookies written to your hard disk by other sites. AVL uses cookies to modify the services and products on offer at the AVL websites to match your needs and to structure its content so that you can get the best out of it. We use information derived from cookies to improve the navigation structure of the AVL websites and optimize their user-friendliness. A large part of the AVL websites may also be viewed without cookies. AVL only uses cookies when absolutely necessary. You can set your browsers to prevent cookies from being stored. You can also set your browser to notify you before cookies are received or you can turn off cookies permanently. Cookies that have been stored can be deleted at any time. Files containing cookies are usually stored in your browser directory.

3. Service-Oriented Data Processing and Use
Your data is processed and used by AVL to help us to provide you with the best possible service to meet your needs. We use your data, for example, to help us to process transactions that you have requested, to pass on information about AVL products and services and to further improve our website. Your credit card information will only be used in conjunction with payments and will neither be stored nor processed for any other purpose. AVL may send you information on products and/or services and ask for your opinion on AVL's development work. In agreeing to this Privacy Statement, you also expressly agree to being sent this kind information but you always have the option at any time of refusing it. You can also decline such inquiries and information in the future. To do so, please contact us by eMail at webmanagement@avl.com. AVL will then make every endeavor to ensure that no further information is sent to you. Furthermore, every user can stipulate in advance that no such inquiries and information are to be sent.

Bear in mind, however, that data from the area of the Communities (e.g. forums, chats) can be viewed and used by third parties, and that such activities are beyond the control of AVL.

4. Passing on Data
Any personal data that you provide online to the AVL websites will basically only be passed on to other AVL Affiliates and/or business partners if deemed appropriate according to the principles outlined above. In such situations, by accepting this Privacy Statement, you expressly agree to the transfer of that data to any country where the scope of the data protection may differ from that of the country of the access-authorized user. In any other situation personal data will only be passed on to third parties after securing your prior consent or if we are required by law to do so. AVL Affiliates and/or business partners are bound by the Data Protection Policy and Confidentiality Agreements in the same way as AVL itself. Data provided by you online may also be linked to information passed on by AVL when services or products are ordered.

5. Preliminary Information Subject to Consent
Under no circumstances will personal data that you provide online be used in any other way than that described here unless we inform you first and obtain your consent. That applies in particular to the possibility allowed for in certain AVL Services of disclosing the names of Administrators and people with access authorizations, and also of creating directories containing the names of contacts within a customer company.

6. Update, Information and Amendment
AVL strives to ensure that personal date is constantly kept up to date and accurate. You can inform AVL of alterations to your personal data at any time or request your stored data to be deleted. To do so, please contact us by eMail at webmanagement@avl.com. The data will then be updated and amended accordingly. If you wish AVL will send you by email the personal data that you submitted to us when you registered at the AVL website.

7. Data Security
AVL makes every effort using the latest state of the art to protect personal data against accidental and illegal destruction and loss. AVL endeavours to ensure that such data is used in a proper manner and to protect it from unauthorised access. Critical data (such as credit card information) is stored in SSL encrypted form only.
For more information, see http://www.qenta.com.

8. Data Confidentiality
AVL personnel are under obligation to maintain data confidentiality even after termination of their employment relationship.

9. Data Protection Commission
AVL is registered with the Austrian Data Protection Commission and entered on the Data Processing Register. As a result of the registration AVL has been assigned the following data processing number (DVR-Nr.): 0016012. A Data Protection Officer has been appointed at AVL. For questions concerning data protection therefore, please contact Oliver Vallant.

10. Further Development and Data Protection
The AVL Data Protection Policy is based on our absolute commitment to actively protecting data and maintaining data confidentiality. AVL regards continuous development and improvement of its data protection standards as an indispensable component of a successful data protection policy.

April 8th, 2003

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