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Service Level Agreements

A service level agreement (SLA) offers a tailored combination of services for equipment (hardware, software) and staff, paired with performance commitments jointly defined with the customer.

AVL Approach

AVL Software CARE and Hardware CARE are customized and designed to meet customer needs by providing efficient services within a defined performance framework. Based on individual customer targets the defined service mix is linked with commitments regarding system availability and labor performance.

Benefits at a Glance

  • Minimized and plannable costs by defined service mix and performance framework.
  • Optimized utilization of software and equipment ensured by access to experts.
  • Risk reduction by preventive maintenance of software and equipment.
  • Fastest way of applying corrective measures to the customer environment.
  • Technical uptime commitments for systems and devices.

Market Requirements

  • Increased test system availability
  • Reduction of operational risk
  • Projectable service cost

Detailed Description