Engineering Support for Simulation

This module focuses on the usage of AVL Simulation Technologies software products in daily life and real development projects including evaluation and interpretation of results and dealing with root cause detection and sensitivity studies.

Specific services are:

•    Start-up support
•    Enhancement support
•    Consulting
•    Software customisation and specific software development


Start-up Support

Purpose:

A start-up support is a training-on-the-job for a standard application using a specific customer model. It is organized as a separate project for a defined period of time. The target is to get started with a real application example. The start-up support can be performed at AVL Advanced Simulation Technologies in Graz, on-site or partly on-site at the customer. Typically AVL Advanced Simulation Technologies performs the main steps of the investigation and afterwards re-performs each step on-site together with the customer and makes use of these models and results for detailed explanation of each working step.

 

Validity:

Start-up support is offered for all standard applications and all AVL Advanced Simulation Technologies products. The standard applications refer to the standard training courses, offered by us. An input sheet defining all required data and mode is sent to the customer in advance.

 

Content:

  • Explanation of workflow and all working steps
  • Set-up of necessary models, perform analysis and evaluation and interpretation of results
  • Explanation of introduction of modifications
  • Hints and significant information about the application
  • Workflow and entire work performed will be documented in a report

 

Goals:

  • Entire workflow performed
  • Customer can perform the specific application by himself

 

Customer Benefit:

  • Knowledge transfer from AVL for standard application
  • Usage of customer models
  • Short time for customer to get efficient with new tool and application
  • Maximum training effect

Enhancement Support

The enhancement support is offered to experienced users of AVL Advanced Simulation Technologies software tools. Within this module know-how about very specific new features or methods is investigated, transferred to the customer and implemented into the specific development process. The enhancement support is guided by a specific model and application, using customer specific data. A comparison to previous methods and validation by measurements could be part of this work.

 

Purpose:

Enhancement support is a training-on-the-job for the usage of a new feature or method, offered by AVL Advanced Simulation Technologies software, using a specific customer model. It is organized as a separate project for a defined period of time. The target is to integrate this feature or method in the customer specific application work. The enhancement support can be performed at AVL Advanced Simulation Technologies in Graz, on-site at the customer. The specific customer model should be sent about 2 weeks before to ensure that our engineer gets familiar with the model and performs all necessary modifications in the model or defines these modifications. Requirements to the model are sent to the customer in advance.

 

Validity:

Enhancement support is offered for all AVL Advanced Simulation Technologies products.

 

Content:

  • Explanation about functionality of the feature and the method
  • Update of customer specific methodology and workflow
  • Application on a customer model
  • Comparison of old and new workflow, model changes and results
  • Hints and significant information

 

Goals:

  • Detailed know-how transfer about new features and methods
  • Customer can perform the specific application by himself

 

Customer Benefit:

  • Knowledge transfer from AVL for new features and method
  • Usage of customer models
  • Short time for customer to get efficient with new feature and method
  • Maximum training effect

Consulting

This module describes the possibility to book highly skilled and experienced engineers from AVL Advanced Simulation Technologies for defined period of time for on-site work at customers.

 

Purpose:

We offer on-site work of highly skilled and experienced engineers for various advanced applications using AST tools. Any specific material such as models or results for the on-site work should be sent to AVL Advanced Simulation Technologies in advance, minimum 2 weeks before in order to be well prepared to increase efficiency of the on-site work.

 

Validity:

Consulting work is valid for all applications where our tools are the main simulation tools and which are covered by training and support activities from AVL Advanced Simulation Technologies.

 

Content:

AST engineers can be booked for single days, weeks or longer duration.
The customer also has the possibility to book a contingent of hours or days, which is valid for a period of one year. Within this year the agreed amount of time can be used whenever it is required. Purchase of on-site work has to be given at least 2 weeks before the trip.

 

Goal

Our engineers work in the customer environment in close co-operation with local engineers

 

Customer Benefit:

  • Problem investigation by experienced engineers
  • Usage of latest methodology and features of our software
  • Know how transfer to customer engineers; integration of methods into specific development process
  • Fast solution of pending problems; direct contact to software developers
  • Extends capacity on customer side

Software Customization and Specific Software Development

AVL Advanced Simulation Technologies offers the possibility to customize its software according to the specific needs and requirements of the customer. Our software offers various options for customization (depending on the specific software tool) such as:

 

  • User defined joints
  • Python scripts (i.e. for post-processing)
  • User functions
  • Macros
  • Workflows
  • MATLAB models, using existing interfaces


Customization of the GUI and kernel is not part of this service, although this service can be offered as customer specific software development. In such cases a separate agreement has to be made. The new features and enhance cements will be implemented in subsequent releases of the standard AVL Advanced Simulation Technologiesrelease. AVL grants the customer an exclusive use of the developed features for a time period of 6 months after receiving a written approval of the extension from the customer. We will also guarantee compatibility of the developed feature for subsequent releases, if it is part of the standard AVL Advanced Simulation Technologies release.

 

Purpose:

We offer the possibility to customize its software according to the specific needs and requirements of the customer. Work is typically done at AVL Advanced Simulation Technologies. One day training on usage and implementation of the customized part is included.

 

Validity:

Software customization is valid for all features developed for customization, offered for a specific AVL Advanced Simulation Technologies tool (see above). Customer specific software development is treated separately.

 

Content:

Set-up of customer specific functionality Testing of the new functionality using a standard model or a customer mode. One day training on usage and implementation of the new functionality

 

Goals:

  • Customized functionality ready to use
  • Know-how transfer on usage, modification and implementation of the functionality

 

Customer Benefit:

  • Implement customer specific solutions
  • Independent from release cycle