AVL Service Solutions

Customer Services Solution Key Visual

Reliable Service Partnerships.

AVL Service Solutions

Tailored service packages for long-term value

AVL Service Solutions are tailored service packages that comprise Hardware and Software Service Level Agreements (SLAs), Application Services and Integrated Resident Services.

Key Visual Customer Services Solution The Challenge

The Challenge

Hardware &Software maintenance and upgrades

  • How does AVL provide support, maintenance and subscription for software?
  • Does AVL offer all-inclusive service contracts for hardware and software?

Application-specific support

  • Can AVL assign experts to work on-site with customer's personnel on specific issues (e.g. calibration of diesel, gasoline or hybrid engines, model-based post-processing,...)?

Outsourcing the operation of the entire test facility

  • Could AVL take over the complete maintenance, operation or even management of customer's test facilities?  

Customer Services Solutions The Solution

The AVL Solution

Our Service Solutions are comprehensive and tailored service packages which are developed for individual customer needs in their specific testing environments. They combine relevant service modules with additional skills, knowledge and methodologies. The aim is to improve the overall productivity of test fields beyond the optimization of individual systems.

The offered Service Solutions are:




Customer Services SolutionsThe Added Value

The Added Value

Tailored Service Solutions ensure:

  • Financial flexibility through shifting invests into operational budgets (CAPEX to OPEX)
  • Optimized inhouse structure through cooperation with outsourcing partner (customer can focus on core competence)
  • Predictability of costs (flat fee services)
  • Balancing of temporary skills or capacity gaps
  • Overall improvement of customers productivity, testing quality and utilization KPIs


The Service Solution AVL CARETM

The content and level of services in an AVL CARE™ agreement are defined according to specific customer objectives. The contract is tailored according  to agreed targets and KPIs (e.g. technical availability, fixed annual service cost). The services are easily accessible and their performance is monitored by means of indicators. This makes planning easy and reduces costs.

AVL runs 4 CARElines around the globe for dedicated 24/7 premium support and manages services for more than 1,600 testbeds.


Introduction to AVL CARETM

Application Services


AVL can support the adoption of the latest methodologies and tools to fulfill current and future targets in calibration for powertrain and vehicle testing. Whether improvement of data quality, optimization of data collection rate, efficient use of methodologies or the overall maximization on system level, AVL Application Services can support customers target.

More than 100 application experts for engine, powertrain and vehicle testing help to reduce testing time by > 70%. A tailored service concept can boost utilization rates to > 80% and technical availability to > 97%.


Introduction to AVL Application Services




AVL CS Application Services Case Study 01:

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AVL CS Application Services Case Study 03:

AVL CS Application Services Case Study 04:

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Integrated Resident Services


This service represents a long-term partnership model. Within resident services AVL can perform maintenance (preventive maintenance, planning and execution, facility maintenance), support (user support, product and newcomer training, application support) or test field operations (testbed operation, on-site spare part stock management, system/database administration).

More than 75 of our customers benefit worldwide from a permanent on-site AVL team at their test facilities. Maintenance, support and operation of more than 1,500 testbeds (customer and AVL internal) is carried out by AVL teams.


Introduction to AVL Integrated Resident Services