When using a software tool it can happen that you experience challenges by questions or problems where you might not have an immediate answer. Ranging from error messages you cannot identify to specific modelling issues for a completely new problem.
Our support staff consists of highly experienced engineers and in addition to support, they perform software training and simulation project work.
With our software support we cover any technical issue or question on the use of our software tools, including:
- Basic troubleshooting
- Operating assistance
- Reference to AVL manuals
- Information on modeling guidelines
- Information on currently available enhancement and maintenance releases
Local Support
Local teams at our affiliates are close to you and speak your language
Experienced Staff
Highly trained engineers in our local teams
Backup
For highly complex issues specialists form the headquarters are ready to assist
Services for Simulation Solutions
To use any software to its full potential a training is recommended. Here we provide information regarding our trainings. An overview of available training courses can be found in the AST Customer Services Catalogue.
Software Installation and Licensing is the first point of touch with our software - here customers can find information about the download and licensing.