AVL testbed systems with its software and the corresponding measurement technology enable you to achieve your goals and secure your place in the market. However, this is only true if the systems are running properly and are being used in the most appropriate way. Breakdowns must be avoided at all cost.
With AVL CARE™ you are granted access to our 24/7 self-service portal. Here you will find all your service information and the latest documentation. You can download updates of the latest versions and review release schedules.
You are supported by a personal contact who is aware of the status of the installed systems and is available during standard office hours via phone, email, or our AVL case tracking environment. Your personal contact is committed to getting your problems solved with minimal disruption, supported by a global network of experts. Remote access provided in real time ensures effective troubleshooting if needed.
Once a problem is identified a solution is provided within the shortest possible time. In case of software defects, a corrective software patch is provided to solve the issue.
Up to date Software
Download the latest updates for your Software and review the Software release schedule via our 24/7 self-service portal.
Minimized downtimes
Get support by a personal contact aware of the status of the installed systems (Hardware and Software) at your site within a pre-defined response time.
Rapid closure of security gaps
Keep your Software up to date through software release rollout support.
Fast problem resolution
In case a software defect is detected a corrective software patch is provided.
Software qualification on a Digital Twin
Before the rollout of a corrective software patch, an enhancement or maintenance release the functionality is ensured through software qualification on a digital twin.
Other Solutions
For every purpose, we offer you a comprehensive range of standalone testing instruments and software solutions.
Collaboration needs a frame with targets and defined rules as well as reliable partners. AVL is well known as a reliable and trusted partner within the automotive industry and beyond, since many decades – we care for our customers.
We are providing Services for Software (S4S) to make sure, you always keep up with the demands on your testing software and keep its value throughout its entire lifecycle.
Application Support is a high-level engineering service aiming to support both testing facility as well as development engineers in making best use of the available testing system.
Knowledge transfer for toolchains and applications tailored to your needs.
To appropriately manage the test equipment in a test lab or in a test vehicle, is one of the most underrated tasks within the propulsion development process.