AVL Japan K.K. (hereinafter referred to as "AVL", "we" or "us"), in accordance with its code of conduct, believes that it is important to appropriately protect and handle the personal information of customers and other stakeholders in order to ensure the satisfaction and trust of customers, etc., regarding AVL’s products, services, etc., and is committed to protecting personal information in accordance with the following policy.
1. Personal Information Protection System
AVL will cause its officers, employees and others to continuously recognize the importance of protecting personal information, and establish and maintain a management system for the protection of personal information. In addition, AVL has established internal rules for the handling of personal information, conducts appropriate management of personal information, and is committed to continuous improvement.
2. Acquisition and Use of Personal Information
When acquiring personal information, AVL will notify or publicly announce the purpose of use and other items stipulated by law, or obtain consent, or otherwise acquire personal information in a lawful and fair means as required by applicable laws and regulations. In addition, except where permitted by applicable laws and regulations, AVL will use the acquired personal information within the scope of the purpose of use for which it was notified, publicly announced or for which consent was obtained in advance.
3. Provision or Disclosure to Third Parties
AVL will not provide or disclose personal information to third parties unless AVL has obtained the necessary consent in advance, or unless otherwise permitted by applicable laws and regulations. However, AVL may provide or disclose acquired personal information to subcontractors to the extent necessary to achieve the purpose of use. In such cases, AVL will take necessary and appropriate measures so that proper security control of the personal information provided or disclosed to subcontractors is undertaken.
4. Security Control
AVL will take necessary and appropriate organizational, technical and physical security control measures to prevent unauthorized access to personal information, loss, destruction, falsification, or leakage, etc., of personal information (hereinafter referred to as "Accident"). If any problem is confirmed in the security control measures, AVL will identify the cause of the problem and take corrective measures.
5. Development of Accident Response System and Response in the Event of Accident
AVL will develop a reporting and response system to minimize damage caused in the event that an Accident occurs related to the handling of personal information, and if an Accident should occur, AVL will investigate the cause and make efforts to prevent recurrence.
6. Compliance with Laws and Regulations
AVL will comply with applicable laws and regulations and other rules related to the protection of personal information that AVL handles or is responsible for, and will strive to continuously improve and enhance these efforts to protect personal information in accordance with changes in the laws and regulations.
7. Response to Inquiries
AVL respects the rights of individuals concerned regarding personal information, and when an individual concerned contacts AVL with a request for disclosure or correction, etc., regarding the handling of his/her personal information, AVL will respond appropriately and promptly in accordance with applicable laws and regulations.
AVL Japan K.K.
Hidhiro Nishiguchi, Managing Director
Any changes to this Privacy Policy will be published on our website.
This Privacy Policy is the personal information protection policy of AVL Japan K.K. Each overseas affiliated company provides its own privacy policy. Please check each company's website for details.
For information on the handling of personal information (personal data) of individuals (data subjects) located within the EEA, please check here.
Matters to be publicly announced in accordance with the Act on the Protection of Personal Information
We have published the following matters to be publicly announced in accordance with the Act on the Protection of Personal Information, as a part of the privacy protection efforts of AVL Japan K.K.
In the event that the handling of personal information is separately stipulated for each of our services, etc., the content of such individual notice will take precedence over the following description.
1. Name of business operator handling personal information
AVL Japan K.K.
KDX Musashi Kosugi Building 8F, 3-1200 Shin-Maruko Higashi, Nakahara-ku, Kawasaki-shi, Kanagawa
Hidhiro Nishiguchi, Managing Director
2. Purpose of use of personal information
The purposes of use of personal information (excluding pseudonymized personal information, etc.) retained by us are as follows. However, in cases where the purpose of use is separately prescribed for each of our services, etc., such purpose of use will be complied with.
Personal information regarding customers
We will use the personal information for the following purposes in the course of our business activities.
(1) Provision of information by e-mail, direct mail, etc.
① Provision of information (including sending catalogs, etc.) such as proposals and other information regarding products and services handled by us
② Provision of information such as proposals for repair, support and maintenance of products handled by us
③ Provision of information on campaigns, fairs and events
④ Provision of information on surveys and monitoring
(2) Shipping of products
① Shipping of purchased or ordered products, etc.
② (Shipping of prizes, etc. to campaign winners and participants
(3) Response to customers
① Response to, confirmation of, and records of inquiries and consultations
② Response to, confirmation of, and records of repairs, support and maintenance
③ Product after-sales service and inspection activities
④ Provision of upgrade services
⑤ Issuance of warranty card and online user registration
⑥ Service support within the warranty period of the warranty card and online user registration
⑦ Inspection activities after the warranty period of the warranty card and online user registration
(4) Operation of our services that you have applied for or registered for
① Operation and provision of our services for which you have applied, registered, or otherwise contracted with us
② Management of billing information regarding the purchase and use of products and services
③ Answering and managing delivery dates for products and services
(5) Product development
① Conducting surveys and monitoring for product development
② Sending rewards, etc., for survey and monitoring cooperation
③ Preparation of statistical data
④ Tabulation and analysis of surveys
⑤ Planning of new products
(6) Training and seminars
① Student registration and history management
② Course description of training and seminar
③ Collection of course fees
(7) Others
① Conducting business negotiations and meetings with customers and communicating with them
② Reservation management and history management of visitors and guests to our facilities and equipment, etc.
③ Communication with clients, performance and management of transactions and contracts, payment and billing, provision of information and other administrative work and management necessary for clients
④ Recording of the vehicle's surroundings by a drive recorder installed in the vehicle
Personal information regarding applicants for employment and recruiting activities, internship applicants, and retired employees
(1) Provision of information to and communication with applicants for employment and recruiting activities (including internship applicants), and other uses related to employment and recruiting activities
(2) Provision of information to and communication, etc., with retired employees
3. Provision of personal information
We will not provide personal information of an individual concerned to any third party except in the following cases and as provided in 4.
① When the consent of the individual concerned is obtained
② When in accordance with the laws and regulations
③ When it is necessary for the protection of the life, body, or property of a person and it is difficult to obtain the consent of the individual concerned
④ When the handling of personal information is outsourced in whole or in part within the scope necessary to achieve the purpose of use
⑤ When personal information is provided in connection with the succession of business due to merger or other reasons
⑥ When it is necessary to cooperate with a national government organ, a local government, or a person entrusted by them to execute affairs prescribed by laws and regulations, and obtaining the consent of the individual concerned is likely to impede the execution of such affairs
4. Joint use of personal information of customers and clients acquired by us
We may jointly use the personal information of customers and clients we have acquired as follows.
① Items of personal information to be used jointly: name, affiliation information (company name, title, affiliation department), contact information (address, telephone number, fax number, e-mail address), etc.
② Scope of joint users: AVL group affiliated companies
③ Purposes of use of joint users: Communication with customers or clients, performance and management of transactions and contracts, payment and billing, provision of information and other administrative work and management necessary concerning customers or clients
④ Party responsible for management of personal information used jointly: AVL Japan K.K.
(See 1. above for address and name of representative.)
5. Joint use of personal information other than the above
We may use personal information jointly with our group affiliated companies to the extent necessary to achieve the purpose of use. In such cases, we will notify individuals separately in our respective services, etc.
6. Provision of personal information to third parties located in foreign countries
When we provide personal information to a third party located in a foreign country, we will provide information that should be helpful to you in accordance with the laws and regulations, depending on the country to which the information is transferred and the method of transfer.
7. Handling of pseudonymized personal information, etc.
(1) We may handle pseudonymized personal information and/or anonymized personal information (limited to information that is personal information; hereinafter referred to as "Pseudonymized Personal Information, etc."). In this case, we will handle the Pseudonymized Personal Information, etc., in accordance with the provisions of laws and regulations and the provisions of the following paragraph.
(2) We handle Pseudonymized Personal Information, etc., as follows.
① Except in accordance with the laws and regulations, we will use personal information that is Pseudonymized Personal Information, etc., to the extent necessary to achieve the purpose of use. The specific purpose of use, etc. will be announced in our respective services, etc.
② Except in accordance with the laws and regulations, personal information that is Pseudonymized Personal Information, etc., will not be provided to third parties.
8. Measures for safe management of personal information
In order to prevent leakage, loss, damage, etc., (hereinafter referred to as "Leakage, etc.") of personal information, we have established a privacy policy and have taken the following measures.
① A person in charge of protection of personal information has been placed and a system for protection of personal information has been established.
② Rules for handling personal information regarding the handling methods, roles of responsible persons, etc., for each stage such as acquisition, use, storage, provision, deletion/disposal, etc., of personal information have been established.
③ Periodic education and training are implemented to employees on matters to consider, etc., upon handling personal information.
④ Measures are taken to prevent unauthorized access to or taking of personal information by implementing physical measures such as control of entering and leaving in zones where personal information is handled.
⑤ Depending on the information, measures such as access restrictions, acquisition of access trails and encryption of data are implemented, and a system to protect the information system from unauthorized external access or unauthorized software, etc., has been introduced.
⑥ If personal information is stored in a foreign country, security control measures are implemented after gaining an understanding of the system for the protection of personal information in such foreign country.
⑦ In the unlikely event of a Leakage, etc., or other incident concerning personal information handled by us, we will respond appropriately in accordance with the provisions of the laws and regulations, such as reporting to the Personal Information Protection Commission and notifying the individual concerned.
9. Requests for disclosure of personal information
Please check here for the flow and method of requesting for disclosure, etc., of personal information.
10. Others
We may change the matters publicly announced herein without prior notice in order to further improve our efforts to protect personal information or to respond to changes, etc., in laws and regulations, or other norms. Any changes will be published on our website.
11. Inquiries regarding protection of personal information
If you have any questions, concerns, complaints, or other inquiries regarding the handling of your personal information entrusted with us, please contact the point of contact for each service for which you registered or provided your personal information, or if you do not know the point of contact for the service or have any questions regarding our efforts on protection of personal information, please contact our inquiry desk.
Inquiry desk:
Phone number: 044-455-9200
E-mail address: info.japan@avl.com
Contact us through our website: here
12. About SSL (Secure Socket Layer)
Our website is SSL-compatible, and communications between the web browser and the web server are encrypted. Personal information such as name, address and phone number that you enter is automatically encrypted.
13. About cookies
A cookie is a piece of data sent from a web server to a web browser. By referring to the cookie, the web server is able to identify your computer, etc., so that you can use our website efficiently. The file sent by our website as a cookie does not contain any information that can identify an individual.
Cookies can also be disabled through your web browser settings.
Flow of Requests for Disclosure, etc., of Personal Information
"Disclosure, etc., of Personal Information" means disclosure of personal information as stipulated in the Act on the Protection of Personal Information (hereinafter referred to as the "Act"), notification of the purpose of use, correction, addition and deletion of personal information (hereinafter referred to as "Correction, etc."), suspension of use, deletion and suspension of provision to third parties of personal information (hereinafter referred to as "Suspension of Use, etc."), and disclosure of records of provision to third parties.
The personal information subject to the request is limited to personal information for which we have the authority to disclose, etc. (which falls under "retained personal data" as stipulated in the Act).
Flow of Disclosure, etc., of Personal Information
※Please follow the method of Disclosure, etc., of Personal Information prescribed by our inquiry desk or the respective point of contact.
How to apply for Disclosure, etc. of Personal Information
If you wish to request disclosure, etc., of your personal information, please agree to the following matters before submitting your request.
① The personal information subject to the request is personal information for which we have the authority to disclose, etc. (the same as "retained personal data" as stipulated in the Act).
② Please follow the procedures (identity verification method, documents to be submitted, etc.) prescribed by the respective point of contact. Please confirm the procedures with the respective point of contact.
③ If you do not know the contact information, etc., of the point of contact, please contact our inquiry desk.
④ When we receive a request for disclosure of personal information, we will disclose the personal information to the extent that we are able to confirm from each request form and identity verification documents that the information is the personal information of the individual concerned.
⑤ When we receive a request for notification of the purpose of use of personal information, we will provide notification of the purpose of use to the extent that we are able to confirm from each request form and identity verification documents that the information is the personal information of the individual concerned.
⑥ When we receive a request for Correction, etc., of personal information, we will make Corrections, etc., to the personal information to the extent that we are able to confirm from each request form and identity verification documents that the information is the personal information of the individual concerned.
⑦ If we receive a notice of Suspension of Use, etc., of personal information, the individual concerned may not be able to receive the services, etc., that the said individual is currently using. When requesting Suspension of Use, etc., of personal information on the grounds that your rights or legitimate interests are likely to be harmed, please describe in detail the nature of the rights or interests and the likelihood of harm.
⑧ When we receive a request for disclosure of records of personal information provided to third parties, we will disclose records of personal information provided to third parties to the extent that we are able to confirm from each request form and identity verification documents that the information is the personal information of the individual concerned.
⑨ When we receive a request for Disclosure, etc. of Personal Information, we will communicate the disclosure, notification or results by the method designated by the individual concerned, except for the Suspension of Use, etc., of personal information, or if the individual concerned has not designated otherwise, by sending a document by simplified registered mail to the said individual's address confirmed from each request form and identity verification documents. Communication of disclosure, notification or results will be made in roughly 10 business days (approximately 2 weeks) after receipt of each request form.
⑩ Personal information indicated on each request form and identity verification documents will be used to the extent necessary for the Disclosure, etc., of Personal Information. Each request form and identity verification documents submitted will not be returned. Each request form will be properly managed by us. (We will destroy the identity verification documents after the verification is completed.) We may contact the individual concerned or his/her representative by telephone or other means to confirm the contents of each request form and identity verification documents.
The procedures for Disclosure, etc., of Personal Information are subject to change, in whole or in part without notice. When requesting Disclosure, etc., of Personal Information, please check the latest procedures on our website.
Address and contact information to send each request form in case of making request to the inquiry desk
〒211-0004
KDX Musashi Kosugi Building 8F, 3-1200 Shin-Maruko Higashi, Nakahara-ku, Kawasaki-shi, Kanagawa
AVL Japan K.K. Inquiry Desk
TEL: 044-455-9200 (main)
FAX: 044-455-9205 (main)
Contact us through our website: here