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AVL Hotline

Product-related technical support


What is the AVL Hotline Support?
The AVL Hotline Support service provides fast telephone and email support for any technical issue or question related to the usage of AVL equipment.

What types of requests does the AVL Hotline Support cover?
The AVL Hotline Support covers any technical issue or question on the use of AVL Instrumentation & Test System products, including:

  • Basic troubleshooting
  • Operating assistance
  • Reference to AVL manuals
  • Information on spare parts, wear parts, and consumables
  • Information on currently available software versions, firmware, and hotfixes


Who can I contact regarding requests not covered by the AVL Hotline Support?
Send your requests/inquiries via AVL‘s Contact us form. Your request will be routed immediately to the corresponding team.   

 

To find the right Hotline Support for you, please select your preferred region:
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Clear selection

AVL Hotline Support Europe

Hotline Austria

Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries and areas:
Austria
Croatia
Czech Republic
Hungary
Poland
Romania
Russia
Slovakia
Switzerland
Slovenia
Turkey

Hotline France

Name: Hotline France
Phone: +33 1 3015 7522
E-mail: hotline.france@avl.com
Operating Hours:
Mo – Fr 09:00 – 12:30 & 13:30 – 17:00

Supported countries and areas:
Algeria
France
Libya
Morocco
Tunisia

Hotline Germany

Name: Hotline Germany
Phone: +49 1805 235167
E-mail: Hotline.Deutschland@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries and areas:
Belgium
Germany
Luxemburg
Netherlands

Hotline Iberica

Name: Hotline Iberica
Phone: +34 93 755 48 41
E-mail: hotline.ibe@avl.com
Operating Hours:
Mo – Th 08:30 – 13:30; 14:30 - 18:00
Fr 09:00 – 15:00 (CET, CEST)
Supported countries and areas:
Mexico
Info: Tel: +52 55 5615 2115
Mo – Th 08:30 – 18:00
Fr 08:00 – 15:00 (CST)
Portugal
Spain

Hotline Italy

Name: Hotline Italy
Phone: +39 011 4705200
E-mail: hotline.avlitaly@avl.com
Operating Hours:
Mo – Fr. 08:30 – 17:30 (CET, CEST)
Supported countries and areas:
Italy

Hotline Nordiska

Name: Hotline Nordiska
Phone: 46 (0) 76 5252 656
E-mail: hotline.nordiska@avl.com
Operating Hours:
Mo – Fr. 08:00 – 16:30 (CET, CEST)
Supported countries and areas:
Denmark
Estonia
Finland
Iceland
Latvia
Lithuania
Norway
Sweden

Hotline UK

Name: Hotline UK
Phone: +44 8705 329 573
E-mail: hotline.uk@avl.com
Operating Hours:
Mo – Th 08:30 – 17:00
Fr 08:30 – 15:45 (UTC, BST)
Supported countries and areas:
Great Britain
Ireland

Other countries

Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries and areas:
Other countries

AVL Hotline Support America

Hotline North America

Name: Hotline North America
Phone: +1 800 352 4343
E-mail: hotline.na@avl.com
Operating Hours:
Monday – Friday 08:00 – 17:00 (EST)
Supported countries and areas:
Canada
USA

Hotline South America

Name: Hotline South America
Phone: +55 11 5049-3666
E-mail: hotlineavlsa@avl.com
Operating Hours:
Mo – Fr. 08:00 – 17:00 (BRT, BRST)
Supported countries and areas:
Argentina
Brazil
Chile
Other countries

Other countries

Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries and areas:

AVL Hotline Support Asia

Hotline China

Name: Hotline China
Phone: +86 400 817 6866
E-mail: hotlinechina@avl.com
Operating Hours:
Mo – Fr 09:00 – 12:00 & 13:00 – 18:00 (CST)
Supported countries and areas:
China

Hotline India

Name: Hotline India
Phone: +91 (0) 124 4322700
Phone: 1800 10 20 285 (toll-free)
E-mail: hotline.india@avl.com
Operating Hours:
Mo – Fr 09:00 – 18:00 (IST)
Supported countries and areas:
India

Hotline Japan

Name: Hotline Japan
Phone: +81 44 455 9213
E-mail: hotline.avljapan@avl.com
Operating Hours:
Kanagawa 212-0013 Japan
Mo – Fr. 09:00 – 12:00 & 13:00 - 17:00 (JST)
Supported countries and areas:
Japan

Hotline Korea

Name: Hotline Korea
Phone: +82 80576 1234
E-mail: hotline.korea@avl.com
Operating Hours:
Mo – Fr. 09:00 – 18:00 (KST)
Supported countries and areas:
South Korea

Hotline SEA & Australia

Name: Hotline SEA & Australia
Phone: +66 2299 0555
E-mail: Hotline.asean@avl.com
Operating Hours:
Mo – Fr. 09:00 – 18:00 (ICT)
Supported countries and areas:
Australia
Brunei
Cambodia
Indonesia
Laos
Malaysia
Myanmar
New Zealand
Papua New Guinea
Philippines
Singapore
Taiwan
Thailand
Timor-Leste
Vietnam

Other countries

Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries and areas:
Other countries