AVL Hotline
AVL Hotline
Product-related technical support
What is the AVL Hotline Support?
The AVL Hotline Support service provides fast telephone and email support for any technical issue or question related to the usage of AVL equipment.
What types of requests does the AVL Hotline Support cover?
The AVL Hotline Support covers any technical issue or question on the use of AVL Instrumentation & Test System products, including:
- Basic troubleshooting
- Operating assistance
- Reference to AVL manuals
- Information on spare parts, wear parts, and consumables
- Information on currently available software versions, firmware, and hotfixes
Further information regarding AVL Hotline Support is available in the Hotline Support documentation.
Who can I contact regarding requests not covered by the AVL Hotline Support?
Send your requests/inquiries via AVL‘s Contact us form. Your request will be routed immediately to the corresponding team.
To find the right Hotline Support for you, please select your preferred region:
Clear selection
AVL Hotline Support Europe
Hotline Austria
Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries: Austria Croatia Czech Republic Hungary Poland Romania Russia Slovakia Switzerland Slovenia Turkey
Hotline France
Name: Hotline France
Phone: +33 1 3015 7522
E-mail: hotlinefrance@avl.com
Operating Hours:
Mo – Th 09:00 – 12:30 & 13:30 – 18:00 Fr 09:00 – 12:30 & 13:30 – 17:00 (CET, CEST)
Mo – Th 09:00 – 12:30 & 13:30 – 18:00 Fr 09:00 – 12:30 & 13:30 – 17:00 (CET, CEST)
Supported countries: Algeria France Libya Morocco Tunisia
Hotline Germany
Name: Hotline Germany
Phone: +49 1805 235167
E-mail: Hotline.Deutschland@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries: Belgium Germany Luxemburg Netherlands
Hotline Iberica
Name: Hotline Iberica
Phone: +34 93 755 48 41
E-mail: hotline.ibe@avl.com
Operating Hours:
Mo – Th 08:30 – 13:30; 14:30 - 18:00 Fr 09:00 – 15:00 (CET, CEST)
Mo – Th 08:30 – 13:30; 14:30 - 18:00 Fr 09:00 – 15:00 (CET, CEST)
Supported countries: Mexico Info: Tel: +52 55 5615 2115 Mo – Th 08:30 – 18:00 Fr 08:00 – 15:00 (CST) Portugal Spain
Hotline Italy
Name: Hotline Italy
Phone: +39 011 4705200
E-mail: hotline.avlitaly@avl.com
Operating Hours:
Mo – Fr. 08:30 – 17:30 (CET, CEST)
Mo – Fr. 08:30 – 17:30 (CET, CEST)
Supported countries: Italy
Hotline Nordiska
Name: Hotline Nordiska
Phone: +46 8 500 65656
E-mail: hotline.nordiska@avl.com
Operating Hours:
Mo – Fr. 08:00 – 16:30 (CET, CEST)
Mo – Fr. 08:00 – 16:30 (CET, CEST)
Supported countries: Denmark Estonia Finland Iceland Latvia Lithuania Norway Sweden
Hotline UK
Name: Hotline UK
Phone: +44 8705 329 573
E-mail: hotline.uk@avl.com
Operating Hours:
Mo – Th 08:30 – 17:00 Fr 08:30 – 15:45 (UTC, BST)
Mo – Th 08:30 – 17:00 Fr 08:30 – 15:45 (UTC, BST)
Supported countries: Great Britain Ireland
Other countries
Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries:
AVL Hotline Support America
Hotline North America
Name: Hotline North America
Phone: +1 800 352 4343
E-mail: hotline.na@avl.com
Operating Hours:
Mo – Th. 08:00 – 19:00 Fr. 08:00 - 17:00 (EST, EDT)
Mo – Th. 08:00 – 19:00 Fr. 08:00 - 17:00 (EST, EDT)
Supported countries: Canada USA México Info: Tel: +52 55 5615 2115 Mo – Th 08:30 – 18:00 Fr 08:00 – 15:00 (CST)
Hotline México
Name: Hotline México
Phone: +52 55 5615 2115
E-mail: hotline.ibe@avl.com
Operating Hours:
Mo – Th 08:30 – 18:00 Fr 08:00 – 15:00 (CST)
Mo – Th 08:30 – 18:00 Fr 08:00 – 15:00 (CST)
Supported countries: México
Hotline South America
Name: Hotline South America
Phone: +55 11 5049-3666
E-mail: hotlineavlsa@avl.com
Operating Hours:
Mo – Fr. 08:00 – 17:00 (BRT, BRST)
Mo – Fr. 08:00 – 17:00 (BRT, BRST)
Supported countries: Argentina Brazil Chile Peru
Other countries
Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries: Other countries
AVL Hotline Support Asia
Hotline China
Name: Hotline China
Phone: 400 817 6866
E-mail: hotlinechina@avl.com
Operating Hours:
Mo – Fr 09:00 – 12:00 & 13:00 – 18:00 (CST)
Mo – Fr 09:00 – 12:00 & 13:00 – 18:00 (CST)
Supported countries: China
Hotline India
Name: Hotline India
Phone: +91 (0) 124 4322700
Phone: 1800 10 20 285 (toll-free)
E-mail: hotline.india@avl.com
Operating Hours:
Mo – Fr 08:00 – 18:00 Sa 09:30 – 17:30 (IST)
Mo – Fr 08:00 – 18:00 Sa 09:30 – 17:30 (IST)
Supported countries: India
Hotline Japan
Name: Hotline Japan
Phone: +81 44 455 9213
E-mail: hotline.avljapan@avl.com
Operating Hours:
Kanagawa 212-0013 Japan Mo – Fr. 09:00 – 12:00 & 13:00 - 17:00 (JST)
Kanagawa 212-0013 Japan Mo – Fr. 09:00 – 12:00 & 13:00 - 17:00 (JST)
Supported countries: Japan
Hotline Korea
Name: Hotline Korea
Phone: +82 80576 1234
E-mail: hotline.korea@avl.com
Operating Hours:
Mo – Fr. 09:00 – 18:00 (KST)
Mo – Fr. 09:00 – 18:00 (KST)
Supported countries: South Korea
Hotline SEA & Australia
Name: Hotline SEA & Australia
Phone: +66 2299 0555
E-mail: Hotline.asean@avl.com
Operating Hours:
Mo – Fr. 09:00 – 18:00 (ICT)
Mo – Fr. 09:00 – 18:00 (ICT)
Supported countries: Australia Brunei Cambodia Indonesia Laos Malaysia Myanmar New Zealand Papua New Guinea Philippines Singapore Taiwan Thailand Timor-Leste Vietnam
Other countries
Name: Hotline Austria
Phone: +43 316 787 555
E-mail: hotline.austria@avl.com
Operating Hours:
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Mo – Fr. 08:00 – 18:00 (CET, CEST)
Supported countries: Other countries
