AVL Hotlines
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VSM™
AVL Hotline
AVL Advanced Simulation Technologies
The AVL Advanced Simulation Technologies Hotline Support is the contact point for customers regarding software related issues. AVL Advanced Simulation Technologies support engineers are highly experienced and in addition to support, they perform software training and simulation project work.
AVL Hotline
Product-related Technical Support
What is the AVL Hotline Support?
The AVL Hotline Support service provides fast telephone and email support for any technical issue or question related to the usage of AVL equipment.
What types of requests does the AVL Hotline Support cover?
The AVL Hotline Support covers any technical issue or question on the use of AVL Instrumentation & Test System products, including:
- Basic troubleshooting
- Operating assistance
- Reference to AVL manuals
- Information on spare parts, wear parts, and consumables
- Information on currently available software versions, firmware, and hotfixes
Who can I contact regarding requests not covered by the AVL Hotline Support?
Send your requests/inquiries via AVL‘s Contact us form. Your request will be routed immediately to the corresponding team.
AVL Hotline
Product-related Technical Support
What is the AVL Hotline Support?
The AVL Hotline Support service provides fast telephone and email support for any technical issue or question related to the usage of AVL products (hardware and software).
What types of requests does the AVL Hotline Support cover?
The AVL Hotline Support covers any technical issue or question on the use of AVL products, including:
- Basic troubleshooting
- Operating assistance
- Reference to AVL manuals
- Information on spare parts, wear parts, and consumables
- Information on currently available software versions, firmware, and hotfixes
Who can I contact regarding requests not covered by the AVL Hotline Support?
Send your requests/inquiries via AVL‘s Contact us form. Your request will be routed immediately to the corresponding team.
Hotline Support
Search resultsSort by Solution
1. Hotline - Argentina
Phone:
+55 11 5049-3666
Email:
hotline.sa@avl.com
Opening Hours:
08:00 – 12:00
13:00 – 17:00
2. Hotline - Australia
Phone:
+66 2299 0555
Email:
hotline.asean@avl.com
Opening Hours:
09:00 – 18:00
3. Hotline - Austria
Phone:
+43 316 787 555
Email:
hotline.austria@avl.com
Opening Hours:
08:00 – 16:30 (CET)
4. Hotline - Belgium
Phone:
+49 1805 235167
Email:
hotline.deutschland@avl.com
Opening Hours:
08:00 – 18:00
6. Hotline - China
Phone:
+86 400 817 6866
Email:
hotline.china@avl.com
Opening Hours:
09:00 – 12:00
13:00 – 18:00
7. Hotline - Denmark
Phone:
+46 76 5252 656
Email:
hotline.nordiska@avl.com
Opening Hours:
08:00 – 16:30
8. Hotline - France
Phone:
+33 1 3015 7522
Email:
hotline.france@avl.com
Opening Hours:
09:00 – 12:30
13:30 – 17:00
9. Hotline - India
Phone:
+91 (0) 124 4322700
1800 10 20 285 (toll-free)
Email:
hotline.india@avl.com
Opening Hours:
09:00 – 18:00
10. Hotline - Italy
Phone:
+39 011 4705200
Email:
hotline.italy@avl.com
Opening Hours:
08:30 – 17:30
11. Hotline - Japan
Phone:
+81 44 455 9213
+81 800 919 4713 (toll-free)
Email:
hotline.japan@avl.com
Opening Hours:
09:00 – 12:00
13:00 – 17:00
12. Hotline - Mexico
Phone:
+52 55 5615 2115
Email:
hotline.ibe@avl.com
Opening Hours:
Mo – Th 08:30 - 13:30; 14:30 - 18:00
Fr 09:00 – 15:00
13. Hotline - Portugal
Email:
hotline.ibe@avl.com
Opening Hours:
Mo – Th 08:30 - 13:30; 14:30 - 18:00
Fr 09:00 – 15:00
14. Hotline - South Korea
Phone:
+82 80576 1234
Email:
hotline.korea@avl.com
Opening Hours:
09:00 – 18:00
15. Hotline - Spain
Phone:
+34 93 755 48 41
Email:
hotline.ibe@avl.com
Opening Hours:
Mo – Th 08:30 - 13:30; 14:30 - 18:00
Fr 09:00 – 15:00
16. Hotline - Turkey
Phone:
+90 850 808 02 85
Email:
hotline.turkey@avl.com
Opening Hours:
08:00 – 17:00
30. Hotline - China - BOOST™
Phone:
+86 21 2053 5537
+86 21 2053 5536
Email:
BOOST_support_china@avl.com
Opening Hours:
09:00 - 17:30
31. Hotline - China - CRUISE™
Phone:
+86 21 2053 5625
+86 21 2053 5626
Email:
CRUISE_support_china@avl.com
Opening Hours:
09:00 - 17:30
32. Hotline - China - EXCITE™
Phone:
+86 21 2053 5627
+86 21 2053 5628
Opening Hours:
09:00 - 17:30
33. Hotline - China - FIRE™
Phone:
+86 21 2053 5537
+86 21 2053 5536
Email:
cfd_support_china@avl.com
Opening Hours:
09:00 - 17:30
34. Hotline - China - FVA Workbench
Phone:
+86 21 2053 5627 +86 21 2053 5628
Opening Hours:
09:00 – 17:30
35. Hotline - China - Model.CONNECT™
Phone:
+86 21 2053 5626
Email:
cruise_support_china@avl.com
Opening Hours:
09:00 - 17:30
36. Hotline - China - PreonLab
Phone:
+86 21 2053 5534
+86 21 2053 5536
Email:
Cfd_support_.china@avl.com
Opening Hours:
09:00 - 17:30
37. Hotline - China - Scenario Designer
Phone:
+86 21 2053 5625 +86 21 2053 5626
Email:
cruise_support_china@avl.com
Opening Hours:
09:00 – 17:30
38. Hotline - China - Spa™
Phone:
+86 21 2053 5626
+86 21 2053 5538
Email:
Cruise_support_china@avl.com
Opening Hours:
09:00 - 17:30
39. Hotline - China - VSM™
Phone:
+86 21 2053 5626
+86 21 2053 5538
Email:
Cruise_support_china@avl.com
Opening Hours:
09:00 - 17:30
40. Hotline - France - BOOST™
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
41. Hotline - France - CRUISE™
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
42. Hotline - France - EXCITE™
Phone:
+33 1 30 154 190
Email:
EXCITE.france@avl.com
Opening Hours:
09:00 - 17:00
43. Hotline - France - FIRE™
Phone:
+33 1 30 154 190
Email:
FIRE.france@avl.com
Opening Hours:
09:00 - 17:00
44. Hotline - France - FVA Workbench
Phone:
+33 1 30 154 190
Email:
EXCITE.france@avl.com
Opening Hours:
09:00 - 17:00
45. Hotline - France - LICENSE
Phone:
+33 1 30 154 190
Email:
ast_licence@avl.com
Opening Hours:
09:00 - 17:00
46. Hotline - France - Model.CONNECT™
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
47. Hotline - France - PreonLab
Phone:
+33 1 30 154 190
Email:
PREONLAB.france@avl.com
Opening Hours:
09:00 - 17:00
48. Hotline - France - Scenario Designer
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
49. Hotline - France - Spa™
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
50. Hotline - France - VSM™
Phone:
+33 1 30 154 190
Email:
ast_support_france@avl.com
Opening Hours:
09:00 - 17:00
51. Hotline - Germany - BOOST™
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
52. Hotline - Germany - CRUISE™
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
53. Hotline - Germany - EXCITE™
Phone:
+49 1805 233 284
Email:
excite.germany@avl.com
Opening Hours:
09:00 - 17:00
54. Hotline - Germany - FIRE™
Phone:
+49 1805 233 285
Email:
fire.germany@avl.com
Opening Hours:
09:00 - 17:00
55. Hotline - Germany - FVA Workbench
Phone:
+49 1805 233 284
Email:
excite.germany@avl.com
Opening Hours:
09:00 - 17:00
56. Hotline - Germany - Model.CONNECT™
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
57. Hotline - Germany - PreonLab
Phone:
+49 89 307 497 469
Email:
PREONLAB.germany@avl.com
Opening Hours:
09:00 - 17:00
58. Hotline - Germany - Scenario Designer
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
59. Hotline - Germany - Spa™
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
60. Hotline - Germany - VSM™
Phone:
+49 1805 233 283
Opening Hours:
09:00 - 17:00
61. Hotline - India - BOOST™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
62. Hotline - India - CRUISE™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
63. Hotline - India - EXCITE™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
64. Hotline - India - FIRE™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
65. Hotline - India - FVA Workbench
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
66. Hotline - India - Model.CONNECT™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
67. Hotline - India - PreonLab
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
68. Hotline - India - Scenario Designer
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
69. Hotline - India - Spa™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
70. Hotline - India - VSM™
Phone:
+91 124 4090300 x240
Email:
ast_support_india@avl.com
Opening Hours:
09:00 - 17:00
81. Hotline - Japan - BOOST™
Phone:
+81 44 455 9221
Email:
BOOST.japan@avl.com
Opening Hours:
09:30 – 17:30
82. Hotline - Japan - CRUISE™
Phone:
+81 44 455 9221
Email:
CRUISE.japan@avl.com
Opening Hours:
09:30 – 17:30
83. Hotline - Japan - EXCITE™
Phone:
+81 44 455 9221
Email:
EXCITE.japan@avl.com
Opening Hours:
09:30 – 17:30
84. Hotline - Japan - FIRE™
Phone:
+81 44 455 9221
Email:
FIRE.japan@avl.com
Opening Hours:
09:30 – 17:30
85. Hotline - Japan - FVA Workbench
Phone:
+81 44 455 9221
Email:
EXCITE.japan@avl.com
Opening Hours:
09:30 – 17:30
86. Hotline - Japan - LICENSE
Phone:
+81 44 455 9221
Email:
AST-license.japan@avl.com
Opening Hours:
09:30 – 17:30
87. Hotline - Japan - Model.CONNECT™
Phone:
+81 44 455 9221
Email:
Model.CONNECT_japan@avl.com
Opening Hours:
09:30 – 17:30
88. Hotline - Japan - PreonLab
Phone:
+81 44 455 9221
Email:
FIRE.japan@avl.com
Opening Hours:
09:30 – 17:30
89. Hotline - Japan - Scenario Designer
Phone:
+81 44 455 9221
Email:
Model.CONNECT_japan@avl.com
Opening Hours:
09:30 – 17:30
90. Hotline - Japan - Spa™
Phone:
+81 44 455 9221
Email:
cruise.japan@avl.com
Opening Hours:
09:30 – 17:30
91. Hotline - Japan - VSM™
Phone:
+81 44 455 9221
Email:
cruise.japan@avl.com
Opening Hours:
09:30 – 17:30
92. Hotline - South Korea - BOOST™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
93. Hotline - South Korea - CRUISE™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
94. Hotline - South Korea - EXCITE™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
95. Hotline - South Korea - FIRE™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
97. Hotline - South Korea - Model.CONNECT™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
98. Hotline - South Korea - PreonLab
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
99. Hotline - South Korea - Scenario Designer
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
100. Hotline - South Korea - Spa™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
101. Hotline - South Korea - VSM™
Phone:
+82 2 580 5831
Email:
ast_support_korea@avl.com
Opening Hours:
09:00 – 18:00
113. Hotline - USA - BOOST™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
114. Hotline - USA - CRUISE™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
115. Hotline - USA - EXCITE™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
116. Hotline - USA - FIRE™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
117. Hotline - USA - FVA Workbench
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
118. Hotline - USA - LICENSE
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
119. Hotline - USA - Model.CONNECT™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
120. Hotline - USA - PreonLab
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
121. Hotline - USA - Scenario Designer
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
122. Hotline - USA - Spa™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
123. Hotline - USA - VSM™
Phone:
+1 877 285 4278
Email:
ast_support_na@avl.com
Opening Hours:
08:00 – 17:00
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