Understand Problems – Support Solutions

AVL Customer Services for Software and Simulation Solutions


AVL Customer Services offers support for software products and collaboration to develop customized simulation solutions. The transfer of engineering and application know-how maximizes the customer’s value from software download and installation to the development of methods and every day use.


The Challenge

Training and Software Support

  • Does AVL offer local support?
  • Does AVL provide software training courses for each simulation solution?
  • Can I request individual software training courses with AVL Customer Services?


Know-how Transfer and Engineering Support

  • Can I request support for a specific engineering topic and/or a specific application field?
  • Is it possible to customize AVL’s simulation software to specific needs and requirements?
  • How can I find out about the full capabilities and potential of my software?


Project Work and Application Information

  • Does AVL help me with developing my simulation methods and simulation-measurement comparison for validation purpose?
  • Can I outsource entire simulation projects?


The AVL Solution

Creating Value

AVL maintains a worldwide network of affiliates and partners, guaranteeing customers the best possible access to the AVL simulation knowledge base. From the introduction of software to problem specific support, AVL’s close collaboration with customers is designed to provide a maximum of confidence in the application of AVL products.

From Engineer to Engineer

AVL engineers participate in method development, advanced simulation work, software training and support. Over sixty years’ experience of engineering consulting and design development enables AVL’s engineering team to display strong/enormous client focus and engineering experience. The AVL team supports engineering communities to leverage AVL simulation software and methodologies. It leads to the creation of tailored solutions, aligned with the overall product development process of AVL clients.


The Added Value

  • Holistic solutions, software and methods
  • Method development including know-how transfer and support
  • Training on the job
  • Software development and support from a single source
  • Global partner with local competence
  • Tailored solution support for first-time challenges

Support Contact

The software support at AVL Advanced Simulation Technologies is organized according to our Customer Support Process (CSP). The CSP defines the process steps for answering all regular customer questions and requests related to AVL Simulation Technologies software products.

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Local support is available for the following countries and products:

AVL Support Contact

Download and Licenses

To download an AVL software, register at the AVL Service World and get access to the complete AVL AST portfolio.


To request a license key, please check out this guideline.

Software Training

AVL Advanced Simulation Technologies offers standard and non-standard software training courses for all its software products.

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Project Work Contact


Headquarters Graz

Hans-List-Platz 1

A-8020 Graz, Austria

Phone: +43 316 787-1222


AVL List Technical Center

(Shanghai) Co. Ltd.

Phone: +86 21 5899-3288


AVL France S.A.

Phone: +33 1 30 15-4190


AVL Deutschland GmbH

Phone: +49 6134 7179-0


AVL India Private Ltd.

Phone: +91 124 4090 300-240


AVL Japan K.K.

Phone: +81-44-455-9221


AVL Korea Co Ltd.

Phone: +82 2 580 5800


AVL North America

Phone: +1 734 414-9618