AVL测试方案的客户服务

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体验增值

AVL测试方案的客户服务

针对设备,过程和员工的服务/设备,过程和员工服务

AVL客户服务可在整个产品生命周期内保障设备和仪器的有效性和可用性。 通过避免高成本的运营停机和降低产生不准确测试结果的风险,从而实现投资价值的最大化。

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挑战

Reduction of Total Cost of Ownership (TCO)

  • Can preventive hardware and software maintenance avoid major unplanned costs caused by a technical breakdown?
  • Can multiple test repetitions caused by inaccurate testing equipment be avoided?

Increasing the availability of test equipment

  • Can AVL define equipment maintenance schedules that consider non-operational times?

Maximizing the degree of utilization

  • Can AVL application experts identify areas for improvement in the customer specific testing process?

 


Customer Services Solution

AVL解决方案

Global Network – Local Presence

AVL’s global service network of highly qualified experts in more than 50 locations provides essential knowhow, proximity and responsiveness. Globally distributed spare part hubs as well as local repair, calibration and skills centers channel global competence through local presence. 

Solution Competence

Leading edge technology needs innovative Service Solutions. AVL is the partner who provides the best possible solution with the right combination of product technology and application competence to many of the industry’s leading companies.

Click AVL Service Modules and AVL Service Solutions for more details


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增值服务

  • Fast, focused support for everyday efficiency challenges provided by easy to apply AVL Service Modules
  • Tailored packages for long-term value through AVL Service Solutions
  • Optimized TCO by tailoring the right services for the customer’s need
  • Global partner with local competence
  • Ramp-up guidance for fast productive use
  • Safe and reliable operation due to knowledge transfer from AVL’s experts
  • Application-specific solutions for individual testing tasks

参考

  • Worldwide more than 700 service employees in the field are ready to assist in more than 50 locations
  • 14 Hotlines guarantee access to professional support
  • The Service Solution AVL CARE™ manages services for more than 1400 testbeds
  • AVL operates more than 240 of its own testbeds at 17 different locations
  • AVL resident teams maintain, support and operate more than 1500 testbeds at customers sites
  • Application Services can reduce testing time by more than 70% by using the right calibration methodology and infrastructure; a tailored service concept can boost utilization rates to >80% and technical availability to >97%