AVL Service Modules

Customer Services Modules Key Visual

Services for everyday efficiency challenges.

AVL Service Modules

Fix. Maintain. Use. Optimize.

AVL Service Modules are structured according to customer use cases:

Fix. Maintain. Use. Optimize.

Everyday customer needs are addressed by reactive, preventive and proactive services.



Customer Services Modules The Challenge

The Challenge

Fast assistance after a breakdown

  • Is there a hotline I can call or email?
  • Does AVL have global distributed spare part hubs?

Repair and calibration

  • Where is my next certified repair and calibration center?

Support and training

  • Can AVL provide support to get my team up and running?

  • Where is my next AVL training facility located?

Testbed Operations

  • Can AVL provide qualified testbed operation staff on a temporary and permanent basis?

Customer Services Modules The Solution

The AVL Solution

FIX: Hotlines provide telephone and email support, repair and rental services restore equipment to full functionality and parts management procures critical spares and maintenance parts.

MAINTAIN: Customer Services helps to reduce the risk of unexpected breakdowns with preventative maintenance. On-site and factory calibration services ensure that equipment is regularly calibrated.

USE: Experienced trainers provide training and start-up support on AVL test systems. AVL can also provide testbed operators embedded in the customers organization.

OPTIMIZE: Dedicated support to protect and optimize investments through software subscription and application support.

Customer Services Modules The Added Value

The Added Value

  • Easy to apply services for everyday efficiency gains
  • High level of standardization provides consistent services all around the globe
  • Proximity to the customers with over 700 service employees at 50 locations worldwide