AVL Account Support Page

Do you have questions about your AVL Account? Below are some information to help you.

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I Can't Log-in with my AVL Account

If you're having trouble logging in with your AVL Account, here are some checks you could try.

Make sure to use your registered email address when logging in.

If you cannot remember your password, click here to set your new password. 

Please try again. 

If you are not receiving the password reset email, it is possible that:

  • The email is going in your email´s spam filter.
  • You may have mistyped your email when you requested for a password reset.
  • You may have registered for you AVL Account with a different email address.

AVL Accounts have a fixed expiration date set at registration. To keep your account active, you must renew it before that date — either in response to our reminder emails or proactively at any time.

  • If you do not renew your account in time, it will be disabled the day after the expiration date. A final notification will inform you that you can still request reactivation via AVL Portal Management (by phone or email) within a limited grace period.
  • If no action is taken within this grace period, your AVL Account and all related permissions will be permanently deleted.

Please note:

  • During the grace period, you cannot log in or register a new AVL Account with the same email address.
  • If your account was deleted, you are welcome to register and request permission again.

Should you need further assistance, please feel free to contact us: 

AVL Portalmanagement 
+43 316 787 1542 

If our system detects multiple consecutive failed login attempts for your registered email address, your account gets temporarily locked. 

This precaution protects your account and data from unauthorized access. 

If your account is locked, even setting a new password won´t work at that time. Please wait a moment and try again later. 

Your AVL account password no longer expires automatically. However, we recommend changing your password regularly to maintain a high level of security for your data.

AVL Account Expiration and Renewal
  • To ensure the security and relevance of user access, every AVL Account has a predefined expiration date, which is set on the day of registration.
  • You will receive a total of three reminder emails before the expiration date, prompting you to renew your account if you still need access.
    In addition to these reminders, you can also proactively renew your AVL Account at any time before the expiration date.
  • If you do not renew your AVL Account in time, it will be disabled the day after the expiration date. In that case, you will receive a notification email informing you to request reactivation via the AVL Portal Management (by phone or email) in case you only missed the reminder email and still need your AVL Account.

Please note:

  • Reactivation is only possible for a limited period after deactivation.
  • After this period, your AVL Account and all associated permissions will be permanently deleted.
  • During the deactivation period, you will not be able to log in, and you will not be able to register a new account using the same email address.

2-Step Authentication

For AVL, information security is of utmost importance. Therefore, AVL uses state-of-the-art security technologies to guarantee that only approved users will have access to restricted information and applications. With 2-Step Authentication, AVL is able to add an extra layer of information security, in a way that is convenient for users. 

As you interact online with  AVL and you try to access restricted information, you will be required to login (with your AVL Account or your Microsoft Entra Guest Account) and provide an additional 2nd factor. You may also know this as “Multi Factor Authentication” or MFA.

  • For some services you can decide whether to receive the 2nd factor code (One Time Password, also known as OTP) via your registered email address or via an authenticator app on your mobile phone (recommended).
  • For some services an authenticator app is mandatory. 

One-Time Password via Email

For the One-Time Password there is no action needed from you upfront. 

We will send an One-Time Password to your registered email address each time you access restricted information. Have a look in your inbox, copy the One-Time Password and paste it into the AVL website. 
If you are asked to enter a One-Time-Password (OTP), have a look into your Inbox, and copy and paste the OTP into the corresponding field.

Be aware that you need access to your registered email address. The delivery of the email may take a while, depending on your network and/or your mail provider. If you do not see the email in your inbox, please check your spam or junk folder. 

Authentication via App installed on your Mobile Phone

Some services require authentication via an authenticator app. Therefore, you need to install an authenticator app on your smart phone first.

Afterwards you have to pair your authenticator app with your account. 

From then on, we will send each 2nd factor code necessary for accessing restricted information as push notification to this authenticator app.

Be aware that you need access to the authenticator app on your mobile phone paired with your account.

 

How can I pair an account with my authenticator app?

First of all, decide for an authenticator app and install it on your mobile phone.

Following we provide you with a detailed set up flow for the Microsoft Authenticator app. Instead of using the Microsoft Authenticator App, you may use any other authenticator app (for mobile phone or PC) which supports TOTP (time-based one-time passwords), e.g. „2fast - Two Factor Authenticator“ for Windows clients.

When it comes to services there is a difference between services which we built based on Microsoft cloud infrastructure and such without Microsoft cloud.
AVL services not based on Microsoft cloud infrastructure
(accessible with your AVL account)

For NON-Microsoft Could services you have to login to your personal area at AVL.com or in MyAccount.avl.com to pair your AVL account with your authenticator. 

Regardless of whether you start on AVL.com or directly on MyAccount.avl.com, you will always find a link to 'My 2-Step Authentication' in the left menu bar. 
If you start at avl.com, click on login and select 'My AVL' . You can see 'My 2-step Authentication' in the left menu bar, as you will do, if you directly navigate to myaccount.avl.com.

By clicking on the “I want to manage my device settings” you can either: 

  • initially pair your AVL Account with an authenticator app, or 

  • unpair your AVL Account from an authenticator app and

    • pair it with a different app or

    • pair it with an authenticator app, installed on a different (new) mobile phone.

We will send a One-Time password to your registered email address first. Once you copy and paste it, you can pair your device by following the instructions.

AVL Account 2step set up


You can either scan the QR code or skip entering it and continue using one-time passwords
AVL Services based on Microsoft cloud infrastructure
(accessible with an Microsoft Entra guest account)

For services based on Microsoft Cloud, the process differs a bit, as we need to provide you with a Entra guest account in our Microsoft environment.

There is no self registration, once you receive a link to any AVL Service based on Microsoft cloud infrastructure, your Entra guest account is already existing. 

Below you will find the process for our new cloud collaboration area as an example flow.

To start, navigate to the AVL Extranet Cloud. After you are redirected to the login window, please enter your email address.

You have to login with the email address at which you have received the invitation from your AVL contact person:
login screen for AVL services based on Microsoft cloud infrastructure
  • If your email address is connected to a Microsoft account or a Microsoft 365 account, you need to use your corresponding password.
     

    Note: This is not the password of your AVL Account! In this case it is your Microsoft account password!

 

  • If your email address is not connected to a Microsoft account or a Microsoft 365 account you will receive a One-Time-Password by email from AVL List GmbH (via “Microsoft”). 
    login screen for AVL services based on Microsoft cloud infrastructure - We send a code to your email address


     

    AVL Mail via Microsoft for Account verification code

At your first login you have to accept the Terms & Conditions of avl.sharepoint.com.

After you accepted the terms and conditions, an information box will pop up informing you that more information is required to access the AVL Extranet Cloud. The processes will guide you through the 2-step authentication set up. Please click on Next. 

Entra guest login more info needed

 

Follow the steps to activate the 2-step authentication for your Microsoft Entra guest account at AVL. 

 

start by getting an authenitcator app

Please note: For the setup of an alternative authentication app you have to click on „I want to use a different authenticator app“ and follow the steps on the screen. 

 

The following screens are done with the Microsoft Authenticator app: 

set up account

Open the app on your mobile phone after installing it and click on „+“ on the top right corner 

add WORK OR SCHOOL account


Take care to select „Work or school“ and scan the QR code at the web front end with your mobile phone:

scan the QR code with your mobile phone

 

If you successfully scaned the QR code, you will immediately see a code in the web front end to try it out.

When entering/selecting the code, shown in your screen, into your authenticator app and click on “apply” there, you can see immediately your success.  

Entra guest notification approved

With a last click on Next you are going to finish your 2-step authentication for your Microsoft Entra guest account in AVL´s Microsoft environment.

Entra guest authenticator app success

 

Should you need further assistance, please feel free to contact us: 

AVL Portalmanagement 
+43 316 787 1542