Our support engineers frequently pass internal training programs, which keep their technical skills on a high level. Our AVL Skills Center certify their knowledge for products and systems and thus ensures quality when you get solutions from them. Our globally introduced AVL support process, which is constantly monitored via key performance indicators, facilitates transparency and continuous improvement in what we do for you.
The technological possibilities to support you are constantly evolving – mainly driven by the Internet of Things (IoT). This is the reason why we have introduced a dedicated Digital Transformation Team within AVL Customer Services, some years ago. You get information anytime and anywhere, fast and transparent with easy accessibility. Time-consuming process steps, such as the analysis of a problem that has occurred in the test systems, are step-by-step taken over by digital tools.