Fact-based collaboration is what everybody is aiming for. It simply reduces effort in many aspects and ensures doing the right things. AVL Customer Services provides a variety of smart digital tools which display operational and health status data directly from the equipment. For issue handling we provide a case tracking tool, which simplifies and structure the interaction between our customers and AVL.
The data is visualized on web-based applications, which then offer a common source of information for all stakeholders within a service contract. This fact-based information is an important contribution for the continuous improvement cycle, as well as for the risk management in regards of testing operation.
AVL Digital InteractionDownload
A service contract is based on customer defined targets which need to be monitored. Undefined targets might lead to different expectations of stakeholders when executing a service contract. Therefore, we always aim for a joint definition of key performance indicators, which can be measured, monitored, and reported.
Transparency and clarity are important success factors for AVL Service Contracts, besides the most important one, which of course is the performance of the agreed deliverables.
AVL Smart ServicesDownload
With „Managed Service Contracts“ we deliver individual solutions adapted to our customers specific needs. In a rapidly changing and demanding testing environment we focus on performance and take every opportunity to improve. This is our commitment to you in providing value-added services, which is reflected in our long-standing customer loyalty for many years.
- Maximilian Fluck, Manager Integrated Service Center at AVL Germany