... accordingly, information must arrive quickly and comprehensibly at the point where it is needed. In addition to speed, reliability and transparency throughout the entire solution chain are important elements. Communication in the respective national language and during local business hours, are also part of the Hotline service.
Our hotline agents manage cases according to a globally standardized process, which is supported by our AVL Case Management Tool. Transparency and traceability are key to the professional and timely handling of your issues.
Our global network of hotlines is your first point of contact and supports you with:
• Assistance regarding documentation / manuals
• Basic troubleshooting
• Assistance in operating AVL equipment
• Identifying the correct spare part
• Assistance for software and firmware issues
One contact for technical questions
The AVL Hotline is your single point of contact for all technical issues and questions.
Local language
Our global network of Hotlines ensures support in your local language.
Same time zone
The AVL Hotline responsible for your region / country is available for you during local office hours.
AVL HOTLINE Solution Sheet
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